Question 1

What is a Japan proxy service?

Accepted Answer

A Japan proxy service purchases items on your behalf from Japan — online (fixed-price Mercari and Rakuma listings) or in physical stores in Tokyo. Kizuna Proxy acts as your trusted local representative in Tokyo.

Question 2

How does Kizuna Proxy work?

Accepted Answer

Send us your request with item details, we confirm availability and provide a personalised quote, you pay, we purchase and ship directly to your door worldwide.

Question 3

How long does it take to get items from Japan?

Accepted Answer

For online orders we generally purchase within the same day. Shipping takes 5-14 days depending on the method chosen. We always reply within 24 hours.

Question 4

Can you buy Pokémon cards from Japan?

Accepted Answer

Yes — we buy Japanese Pokémon card sets, exclusive booster packs, and limited edition products directly from Pokémon Center Tokyo and ship worldwide.

Question 5

Can you buy from Mercari Japan?

Accepted Answer

Yes — we purchase from Mercari Japan on your behalf, handling all Japanese communication with sellers, payment, and international shipping.

Question 6

Do you attend Tokyo events like Supreme drops?

Accepted Answer

Yes — we physically attend Supreme Japan drops, Pokémon Center events, Nintendo Store releases, and other exclusive Tokyo events on your behalf.

Question 7

Which countries do you ship to?

Accepted Answer

We ship worldwide — USA, Canada, France, Germany, Italy, UK, Australia, Greece, Indonesia, South Korea and many more countries via EMS, Yamato, FedEx or DHL.

Common questions